NetGuardian 216 G3: Support

NetGuardian 216
The NetGuardian 216 G3 provides advanced network reliability management in a compact, affordable format. You don't have to buy an "overkill" RTU if you don't need high capacity. It utilizes your existing IP network for data transport.
Alarams, Analog and Relays
The 216/V16 wire wrap back panel allows for wire-wrap connections. This can be done to your NetGuardian's alarms. It can connect your analog inputs. Control relays can be connected as well.

Visit the NetGuardian 216 G3 Product Page to view a live analog gauge example.

NOTE: All newly ordered NetGuardian 216 G3 remotes will include analog gauges. Older hardware is upgradeable. If you already have 216 G3's in your network you can get a firmware update. If would like to receive a firmware update that includes analog gauges, call DPS at 1-800-693-0351.

There is a wealth of information in our networking whitepapers and user manuals on this site. If you don't already have one, please create a MyDPS account. With MyDPS, you can find product summaries, user manuals, and firmware/software/MIB downloads. Plus, you'll be able to access documents guiding you step-by-step through commonly used applications.

If at any time you have a question or you need clarification about anything, call or e-mail the Tech Support team. Here's our contact info:

E-mail: support@dpstele.com
Phone: 800-622-3314
Hours: M-F 7 AM to 6 PM Pacific Standard Time
(24-hour emergency support available after hours - leave a message and an on-call technician will be paged)

We also periodically host a 4-day class, taught by the engineers who helped design your DPS equipment. They cover the essentials for using T/Mon, NetGuardian RTUs, as well as the basics of SNMP protocol.

You are welcome to have up to 3 technicians join you per class session. There are no fees to attend, aside from your travel and accommodations. We'll even take care of breakfast and lunch while you're here.

Still need support? Contact us for On-Site Training and Turn-Up and Assistance options. A DPS Engineer can come on-site to assist in getting your equipment installed and/or train other technicians within our company.

To receive a price quote or ROI analysis, call 1-800-693-0351.

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No other network on the planet is exactly like yours. We manufacture hundreds of product variations per year that are customized to our clients' exact spec, all while providing training, tech support, and upgrade availability.

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Hours: Monday - Friday
7:00 a.m. - 6:00 p.m. PST
Tech Support: (559) 454-1600 / support@dpstele.com
Sales: Domestic: (800) 693-0351
International: 1+ (559) 454-1600