Network Monitoring And Alerting: Choosing The Right Technology

Do you have valuable equipment in your data centers and at your remote sites? Have you heard horror stories of environmental conditions like temperature, humidity, etc, damaging equipment, causing crippling network outages? Do daily truck rolls, just to check on your remote equipment, cost you valuable time and money? Maybe you haven't experienced the headaches and repair bills associated with this kind of network outage. Consider yourself lucky.

Either way, there are simple ways to protect your network - and your bottom line - from these environmental threats. By simply knowing about a problem before it starts causing damage, you can stop it and prevent an outage that ultimately disrupts service to your customers.

Network Monitoring Alerting device in action
Diagram showing a device for network monitoring and alerting.

By choosing the right network monitoring and alerting system you will have the power to prevent these network emergencies. Not all monitoring systems are the same. You have to choose the right system. A system that is poorly built or has limited features will only provide you with a false sense of security. You'll think you're protected, but in reality you're far from it. A better system may seem like a large investment that isn't worth the money, but the first time your system goes down and you must pay fines or lose angry clients, you'll realize the investment is more than worth it.

Imagine how much more secure your job would be if you had a system that could provide you with the following features and benefits:

  • Detailed alerts. - Receiving detailed alerts gives you the information you need to adequately prioritize and respond to threats. Having vague alerts like "ALM PT #4" won't do you any good. You need detailed analog alerts that provide you with meaningful information to help you make decisions. Isn't an alert like "Server Room 2 has reached a critical temperature of 83.7 degrees," so much better than "ALM PT #4"? With these detailed alerts, you'll never be left guessing about what to do next. Plus you can send the right tech with the right equipment the first time, saving you windshield time and money.
  • Intuitive Graphical User Interface (GUI). - Complicated network monitoring and alerting systems that are difficult to setup and hard to manage will only leave you with headaches and confusion - not results. A good system will be easy to setup and give you an intuitive and easy-to-use GUI. Even better, your GUI should be web-based - that way you can have access and control of your network from any computer on any web browser. When it comes to having total control of your network you really can't settle for less.
  • 24/7 alerts. - You never know when the next network emergency will strike, so it's important to have the capability to receive alerts 24 hours a day 7 days a week. Only being able to receive alerts to an internal master station means you'll only know about problems while you're at work. The capability to receive alerts to your phone, pager, or email gives you the monitoring power no matter where you are or the time of day.
  • Escalation list. - When a network emergency strikes it's important to be notified and to respond quickly. If the person notified is unable to respond - because he is too busy, too distracted, or too deeply asleep - then it's important to have backup people to notify. That's where an escalation list comes in. With a good system, you'll be allowed to program up to 8 people to be notified in sequence if the first person notified is unable to respond. With an escalation list of 8 people, you know someone will always be notified who can handle the problem before it causes serious damage.
  • Nuisance alarm filtering. - Depending on what you are monitoring, not all alarms are critical alarms that need immediate, human intervention. Alarms, such as those that tell you every time a door is opened are not as important as the ones that tell you when your generator is out of fuel or you have a commercial power failure. These alarms are called nuisance alarms and typically are ignored by your techs. They then can become complacent and desensitized and might start to ignore or over look alarms that really are important. Nuisance alarm filtering fixes this problem. You can set which alarms are not important, such as one that says a door was open, so that your techs will only receive the most critical alarms.
  • Versatility. - When choosing a network monitoring system, you need to purchase equipment that will work with your existing gear. You already have generators, batteries, radio equipment and a whole host of other gear that not only needs to be monitored, but also needs to work with you monitoring system. Look for equipment that can mediate both open and proprietary protocols to ensure that your equipment will integrate seamlessly.
  • A variety of options. - Not every network is the same. In fact, most of the time, your network is completely unique to your business. Why buy a system that is not specifically for your business? Off the self monitoring systems are widely available but are often times not a perfect fit solution for your needs. You need to find a solution with a variety of options that can be custom fit to your exact specs for it to truly work the way you need it to. Do not buy an off the shelf solution. Buy a system that is a perfect fit to your needs and has the ability to scale with your business.
  • 7x24 tech support. - A good network monitoring and alerting system should come standard with first-class tech support. You never know when you'll have a question or need some critical support. Don't settle for a vendor that only provides you with tech support during standard business hours. With the right vendor you'll always have the support you need, no matter the time of day.

Can you imagine just how much easier your job would be if you had a system that had all these features? It doesn't have to be a dream - you can make it a reality.

Where do I find a network monitoring and alerting system with these features?

Picking the right monitoring system doesn't have to be a hassle - and it certainly doesn't have to be expensive. The first and most important step to choosing the right system is doing your research so you know how to make the right choice. I recommend downloading the free Network Alarm Monitoring Fundamentals White Paper.

This free White Paper is a solid introduction to network monitoring and alerting systems. This guide will walk you through the critical steps to choosing the right system. With this guide you will learn...

  • What equipment you must monitor
  • How to design an alarm system to meet your current and future needs
  • How to minimize transition costs

Choosing the right system wouldn't be complete without some expert consultation. Contact the DPS Telecom sales engineers to come up with a proposal and figure out the right network monitoring and alerting system for you. You can reach them by phone (1-800-693-0351) or email ( You may also use the box below and send your request directly to Mac Smith.

Don't leave your network vulnerable any longer, contact the monitoring specialists at DPS Telecom to figure out precisely what you need to protect your network - and your bottom line.

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