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10. Site visits for debugging communications problems

Do you have to travel to your remote sites to diagnose and debug communications problems? Do you have to connect special equipment to your transmission lines? If you do, you're creating unnecessary windshield time.

See if your current monitoring system supports a Protocol Analyzer mode. You can and should be able to debug communications traffic right from your alarm monitoring console.

11. Site visits to operate serial equipment

Can you connect to your serial equipment from the NOC? Or do you have to send a technician to physically hook up a laptop to the equipment?

Any data connection that doesn't support LAN is a powerful generator of windshield time.

You can eliminate this problem with LAN-based monitoring equipment that supports reach-through connections to your serial equipment.

12. Site visits for technical support issues

Can you get remote technical support for your network alarm monitoring equipment, or do you have to send repair staff out to remote sites to diagnose monitoring problems?

Inferior network monitoring equipment will create more windshield time than it saves. Quality alarm monitoring will support remote diagnosis of technical problems.

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