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Every extra mile is money lost

7. Site visits for turnup and troubleshooting

How much visibility do you have of your remote-site monitoring equipment? Do you need to have someone on site to verify connections and polling between your remote telemetry units and the master?

You have a remote monitoring system to decrease windshield time, not create more of it. Make sure your monitoring equipment supports remote access, so you can turnup and troubleshoot your units from the NOC.

8. Site visits for provisioning remote telemetry units

Site visits are justified if you're physically installing equipment, but not if you're simply sending data. If you have to send a technician to provision a unit, your network can't change and grow without creating more windshield time.

Quality modern network monitoring equipment supports remote provisioning by LAN, so you can administer your database, and make changes whenever necessary, directly from your NOC.

9. Site visits for loading firmware

If you can't update your equipment without physically visiting the site, you have an uncomfortable choice between keeping your monitoring at its current level or incurring more expensive windshield time.

Check your sites for network monitoring equipment that requires a direct serial connection for a firmware download-or even worse, older legacy equipment whose firmware can't be updated except by swapping a circuit board.

Quality modern equipment will support firmware updates by LAN.

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