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1. Unexpected outages requiring unscheduled repairs at remote sites

Unscheduled repairs create uncontrollable windshield time costs. If you don't know how many truck rolls are going to happen this month, you don't know what your operational expenses really are.

You can bring your outages and your truck rolls under control with proactive network monitoring. Getting visibility of growing problems before they cause outages lets you take care them during regularly scheduled maintenance.

Check your event logs for unplanned outages and truck rolls. If you're visiting your sites more often than schedules, it's a sign you need better monitoring.

2. Site visits to operate on-site equipment

Many problems can be solved by simply turning a switch-starting a backup generator, for example. But if the switch is 20 miles away, that simple solution becomes pretty expensive.

Every device at your sites can and should be remotely operated through your network monitoring equipment. Remote operation enables you to solve more network problems right from the NOC, with no truck roll necessary.

Check your most recent full audit of your remote site equipment and see how much of your equipment isn't controlled from your NOC. Then check that list against your event logs. Determine if any of the uncontrolled equipment caused a truck roll in the last year.

(For even better remote control of on-site equipment, you need a network monitoring system that supports automatic alarm correction)

3. Sending the wrong personnel with the wrong tools and supplies to the remote site

If you don't know what the problem is, how can you be sure you're prepared to correct it? Technicians often travel to remote sites to diagnose the problem-and then have to return to the central office for the correct tools, the correct supplies, or a technician with specialized training.

A quality network alarm monitoring system will give you detailed information about alarm events, ensuring that you'll really know what the problem is and you can send the right person with the right tools to do the job.

How much detailed information are you getting from your current monitoring system? Are you confident that, if a repair is required, you can always send a fully prepared technician?

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