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Case Study: EATEL Keeps Their Customers Happy With Fast Network Outage Response Times

T/Mon at work: Todd Matherne uses redundant IAMs to monitor EATELs network

Headquartered in Gonzales, Louisiana, EATEL provides local phone service, long distance, Internet, paging, e-commerce, and web development services to businesses and residents throughout the Louisiana area. EATEL serves over 100,000 customers and was recently ranked as the 38th largest telephone company in America by the United States Telecom Association. DPS Telecom has partnered with EATEL since 1994 - providing them with comprehensive network monitoring solutions.

Like all Competitive Local Exchange Carriers, EATEL needed fast and reliable network monitoring - especially after hours. Todd Matherne - an NCC System Administrator for EATEL explains, "The problem with our 24 hour answering service was that it could not tell which type of technician to dispatch and to what location. The technician would have to search for what had caused the alarm." Identifying network problems in a swift and accurate manner is vital to repairing the network as quickly as possible - especially if customers are without service.

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