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The DPS Telecom Sales Department

Step 2: Design

Rick Dodd DPS Telecom Director of Sales

The next step is to design an alarm monitoring application that will serve as a bridge between the client's current state and future objective. The goal here, Dodd said, is to create a "perfect-fit" solution.

"A perfect-fit solution is different for everybody's application. It might mean visibility of network systems you haven't been able to monitor before. It might mean consolidating visibility of your whole network to one console. The key is creating a solution that's simpler for you to manage from your operational standpoint," said Dodd.

In most cases, the client's needs can be served with an existing DPS product. But if current products don't provide that perfect-fit solution, Dodd will work with the DPS Engineering Department to develop a custom solution that meets the client's exact requirements."From a design aspect, perfect fit means we match our existing products against your requirements.

A lot of times, an off-the-shelf solution will meet your needs. But if it doesn't, we modify our hardware and software so it fits your needs exactly. Our hardware is modular and the intelligence is built into the software, so we can tweak it pretty easily until it's the absolute best fit for you," Dodd said.

Step 3: Web Demonstration

When a preliminary design has been created, Dodd contacts the client for a Web demonstration. Using a shared browser connection and a conference call, Dodd explains the basics of the application and familiarizes the client with the technical features of the equipment that will be used.

The Web demo is a convenient, no-pressure way for the client to get a very personalized demonstration of the proposed alarm monitoring solution, covering both the broad application and the fine technical details.

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