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About the Author |
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| Bob Berry is the founder and CEO of DPS Telecom, a leading developer of integrated network alarm monitoring solutions. Bob's engineering skill and dedication to solving his clients' real-world problems has grown DPS from a small consulting firm to an Inc. 500 company. |  |
Executive Summary
Most executives are bound to make three classic mistakes with their network reliability strategies. These mistakes can sabotage real value, preventing you from realizing the huge benefits from network alarm management and the reliability it can bring to your communications and data network.
This white paper will show you these three fatal mistakes and the secrets to avoiding them.
| About the Author | 3 |
| Introduction: The number one cause of churn you can control | 5 |
| Mistake No. 1: Trying To Get By With An Inadequate Monitoring System | 7 |
| Mistake No. 2: Not Integrating Incompatible Monitoring Systems | 10 |
| Mistake No. 3: Deploying a Network Monitoring System Without Expert Advice |
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| Conclusion: The technology behind reliability | 14 |
| Case Study: KMC Telecom Saves $2 Million Per Year Through In-House Monitoring | 15 |
| Case Study: How a Real Life Tech Support Call Saved Hundreds of Thousands of Dollars | 17 |
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