Do Your Network Alarms Provide Detailed Visibility?
Without detailed alarm visibility, you're just guessing
If you only have major and minor contact closure alarms - that just doesn't tell you anything. If you get a minor alarm, well, great... what is it? It could be any one of a hundred events. If it was a major or critical alarm, how important is it? Is it traffic-affecting, or is it something you can live with until the next business day?
Alarm detail dictates whether you send a tech out at two o'clock in the morning on Saturday or if it can wait until Monday. Without complete, accurate information you can't be sure. You've got to figure out what sites are affected, and if it will drop traffic. Ultimately, what you want to know is, "Do I call somebody now, tomorrow morning, or next week?"
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Reducing windshield time is all about knowing what the issue is before you dispatch your techs
Repairs are a big challenge when you have a small staff, and it's even more complicated if you have to send a technician to physically check the remote site. Maybe the problem could have been fixed remotely. Maybe you don't have the right equipment with you and have to go back and get it-that hurts your service restoration time.
Ideally, you'd like to get connectivity to your network alarms, analyze what's wrong, and then dispatch. You'll have already diagnosed the problem, and when you send the technician out there you know that he has the resources to fix whatever it is. Plus, you'll be able to keep a handle on your callouts-because it doesn't matter if the technician takes five minutes or one hour to resolve the problem, he gets paid overtime for those emergency calls.
Ensure accurate and rapid response to network alarms
Your primary monitoring staff needs complete information on every aspect of your network alarms, and they need to be able to quickly locate problems. You want to ensure that your monitoring staff follows the correct procedure with every one of your network alarms. TMon/IAM presents network alarms in plain English, so that your staff-even system operators without specialized training-will have the information they need to take corrective action in the event of an emergency.
A trouble log also allows system operators to record what corrective action was taken for each alarm. This keeps a clear historical documentation of what has been done and eliminates guesswork between shift changes.
Learn more about detailed alarm visibility:
Option 1: TMon/IAM network alarms and monitoring system product details
Option 2: Sign up for a free demonstration via web conferencing
Option 3: Find remote network alarms and monitoring application details
Risk-free network alarm monitoring integration
 Bob Berry, President and CEO |
"Every network alarm monitoring system
I make is backed by my no-risk, money-back
guarantee. If you buy my equipment and you're not satisfied
for any reason during the first 30 days, simply return it for
a full refund. If my product doesn't solve your problem, I don't
want you to have it." |
You might be hesitant about upgrading your network alarm monitoring. Changing complex systems is hard and there's always last-minute complications like how to get the budget for secondary equipment.
Secure a long-term solution for your network alarm monitoring problems, a solution that is:
- Backed by a no-risk, money-back guarantee
- Designed and built by network alarm monitoring experts
- Engineered to work for you
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