Providing reliable service still proves to be a strong message at SuperComm 2002
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| Robert A. Berry, CEO |
"What's old is new again." This was a statement from one of the speakers at a TIA seminar featuring many of the top CLECs at this year's SuperComm. He emphasized the 'old-fashioned' way of doing business that focuses on servicing your customers before considering adding new whiz-bang technologies. His main point - to offer network uptime and quality of service.
This statement was confirmed in a recent survey where we found that 42% of companies felt that reliability and uptime are the greatest challenges facing the industry. Even more staggering, companies reported that 25% of their customer churn over the last year was due to poor network reliability.
At DPS our mission is to provide our clients with the solutions necessary to help them keep their networks running and their customers satisfied.
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