The Protocol - Sep/Oct 2000

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Praise from our Partners:
DPS demonstrated what customer service is all about

I would like to acknowledge Sean Crispin for his tireless effort in resolving the problems we have been experiencing with the EXCEL environmental alarm system.

Sean has demonstrated his knowledge and skill of the KDA 864 unit in this effort but most of all Sean has demonstrated what customer service is all about.

Most companies talk about it and believe they provided good customer service but do not really ever reach the level which Sean has shown EXCEL. Rest assured when Sean is working with a customer that they are in the best of hands.

Please accept our praise and compliments from the EXCEL NOC team, here in Carrolton, Texas.

B. Nelson
Manager NOC
Carrolton, Texas

I just wanted to take a moment to let you know that we were very pleased with both the top-notch professionalism and the friendly attitude of your field installer, John Maldonado.

John showed up at our site on time and ready to go. He listened carefully to our questions and openly discussed every detail of the installation process. He was very skilled (and patient) in training us on the operation of the all the screens and functions of the IAM.

I am sure you are already aware of John's value to your organization. He represents DPS Telecom in the best possible way: in front of the customer. You are very fortunate to have such a talent.

T. Flodin
Field Engineer Manager
Saint Paul, Minnesota