The Protocol - May/Jun 2000
Ted Lesher - DPS Tech Support Solves the Problem
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| Ted Lesher |
It's 110ºF outside and you are in an underground vault in the desert troubleshooting the setup of a DPS IAM. You're down to a Snickers bar and a bottle of water for fuel. The documentation you had caught on fire from the scorching sun. Finally, after painstaking efforts, you break down and call for help.
In a matter of 10 seconds, DPS' friendly, alert receptionist has answered and connected you to Ted Lesher, director of technical support.
"We'll spend as much time as it takes to get your problem solved," said Lesher. "It isn't unusual to spend several hours on a single query."
DPS' tech support group has access to advanced tools that, in many instances, can call directly into your equipment and troubleshoot.
Because the designers and builders of the equipment are at hand, an answer is just a phone call away.
DPS Technical Support offers an experienced staff, such as Ted, a retired Air Force officer. Towards the end of his flying career he helped engineer the software on a number of flight simulator systems.
"There is a surprising degree of similarity between simulators and the kind of equipment DPS makes - they both involve what is called 'hard real-time' programming, and not too many people do it. So, it was a good match when I got my feet back on the ground," Lesher said.
He spends his spare time with his family, which shares interest in music, skiing and old movies.
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