The Protocol - Mar/Apr 1999
Praise from our Partners: Responsive to the needs of our clients
I appreciate your efforts to support ITT Federal Services Corp. in resolving Alarm System unreliability caused by failures of the main Granger 8000 Alarm System Computer. Your ability to customize software to run on an IBM platform and communicate with our existing remote alarm units provided a very cost effective solution.
We found DPS to be very responsive in dealing with our customized application requirements. The system has been on line for two months and is viewed as a great improvement over the previous system as well as providing more capability than we had originally envisioned. I wish to thank you for your support.
D. Stockton, OH
I am writing to commend Brian Shaffer's efforts in helping us get our DPS TAC units up and running. Due to [our parent organization's] confusing installation information, we have had to contact Brian several times over the past few months. His knowledge and patience have consistently eased our frustrations, and we greatly appreciate his willingness to take the time needed to provide superior technical assistance.
Both Brian and others on the DPS technical support staff have been very pleasant contacts, and your immediate response to our technical support needs has been unmatched by any other vendors.
D. Blume, OR
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