President's Letter - March 2010

Any of our clients who have toured the DPS facilities know this: DPS is a process-driven company. Last year, we were became an ISO9001:2000 certified company. We just went through our first surveillance audit, and I'm pleased to report that everything went perfectly. The official result was "No Non-conformities Found". One of the foundations of ISO9001 is continuous improvement, which is something we've always embraced. There are a number of sources that tell us what to improve. Client feedback is a very valued source for us. Should you receive a survey from us regarding our products and services, please respond to it. Client surveys help us improve on many fronts.

I recently came back from another trip, in which I visited a company that was using a "compete DPS solution". By integrating alarm telemetry, with video surveillance, building access, and a T/Mon alarm master station, they achieved a very high level of integration. This simplified their logistics & operations and reduced their cost. DPS is all about value and services. By engineering products in the way that we do – we can provide solutions that the industry as a whole can't approach.

Speaking of travel, I'm currently at the CTIA show in Las Vegas (March 23-25, Las Vegas Convention Center). If you're there, please stop by Booth #6166 and speak with me.

Until next time,