President's Letter: December 2009

Earlier this month, I returned from a week long Texas trip. It was great getting a chance to see so many of our clients face-to-face. We received lots of good product feedback that our entire client base will benefit from. At one particular client site, I heard the expression "A product is only as good as its tech support". That started me thinking about how I view the products I buy as a consumer. I can buy a product that looks really good, but if I have some problems with it, and can't reach a knowledgable person in a timely fashion (someone who understands the application and can clearly communicate solutions), then the product really isn't that good. It's even worse if they make you take out a credit card. Then you're paying more for a product just to get it working.

These are the reasons that DPS has always put an emphasis on our technical support. We train our technicians well. Our technical support department is open for 11 hours on weekdays, creating good coverage across the country. Plus, we have 7x24 on-call emergency technical support. DPS also makes available FAQ's, TKP's, and firmware updates on our web site for those who like self service. All of the above is available at no charge.

I also wanted to wish all of you a Merry Christmas and to remind you that our offices will be closed from Dec 25th until we re-open Monday Jan 4th - so our families can celebrate the holidays. Emergency tech support will be available & a few departments will be checking their e-mail periodically.

Until next time,