President's Letter: August 2007

The one constant with DPS is change. Every department moves forward with the ultimate goal of better serving our client base.

Our engineering department exemplifies this with our incremental engineering program. We are always adding new client-requested features to our software, but what many don't know is that we have generational hardware as well. The NetGuardian 832 alarm remote is on its fourth generation. Each generation brings new value to our client base. This mindset has served us well in the past and we look forward to its continuation.

Some of our engineering changes are also focused on reducing manufacturing costs. This effort, in conjunction with other programs, has allowed us to hold our prices in an economy where costs are rising.

Another form of incremental engineering is adding new functionality to existing products. This is exactly what we did with our new DNP3 software module for the T/Mon NOC. With this software module installed, T/Mon users will be able to collect alarms from DNP3 devices just as easy as they can from any other protocol. Be sure to read the DNP3 article in this issue for additional details.

We have also been updating our process so that our clients will receive an email when purchase orders are approved and when they ship; to give the right people improved visibility of their important orders.

Speaking of orders, the end of the year is approaching fast. Don't let your network go another year without that monitoring upgrade. Plan now.

Next month sneak peek: DPS user group coming soon!