Summary:
An Inside Sales Representative at DPS Telecom sells DPS Telecom products to business and industrial establishments over the telephone by performing the following duties.

Duties

• Makes outbound lead follow up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handles inbound sales lead calls to convert calls into sales.
• Overcomes technical and business objections of prospective customers.
• Builds and maintains customers relationships.
• Provides product demos to qualified customers on request.
• Emphasizes saleable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
• Estimates date of delivery to customer
• Prepares reports of business transactions.
• Enters new customer data and other sales data for current customers into computer database.
• Investigates and resolves customer problems with deliveries.

Must Haves: (Competency)
To perform the job successfully, an individual should demonstrate the following competencies:

• Provide high level of customer service by responding promptly to customer needs;
• Have excellent oral communication speaking clearly and persuasively in positive or negative situations;
• Write clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively;
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers and clients.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Order processing systems and Contact Management systems.