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Network Alarm Management that Solves Problems Instead of Pointing Fingers


Network Alarm Management that Solves Problems Instead of Pointing Fingers
Tired of finger pointing?

An effective network alarm management solution does more than just list alarms. To manage your network successfully, you need tools to rapidly identify and correct network problems.

T/MonXM gives you those tools. Our top-rated alarm management platform provides superior functionality for every stage of alarm collection, monitoring, notification, correction, and analysis. T/MonXM gives you the means to control your alarms, your network, and your business.

Problem Isolation

Some alarm systems only tell you that an alarm happened somewhere. T/MonXM tells you the whole story. In T/MonXM, every alarm report includes when the alarm happened, at what site, in which device, at which point, at what severity level. If something goes wrong in your network, you immediately know precisely where and what the problem is. T/MonXM zeroes in on problems so you can solve them fast.

Problem Categorization

A long, unbroken, meaningless list of alarms is not a tool for effective network management. But that's all some network management systems give you. In T/MonXM, alarms are displayed in functional, customized categories that make sense to the end user. All alarms are grouped into "alarm windows," collections of alarms defined by user-selected criteria like severity, equipment, and site. Alarm windows allow you to quickly find problems affecting particular areas of your network. If a network problem is affecting all power systems or just your western region, you'll know it in a glance. When a major event occurs, you need the summary view of what is happening as well as the list of all alarms. By itself, the list can bury you with raw data.

Problem Notification

Think about how long it takes to send repair requests to maintenance. Think of the time passing, and the revenue lost, while the NOC staff dispatches technicians. Now you can forget about it, because T/MonXM eliminates the lag. With automatic pager and e-mail notifications, T/MonXM sends alarm notifications directly to the people who need them as soon as a problem occurs.

Problem Escalation

T/MonXM also makes sure that alarm notifications are answered. Its alarm escalation feature guarantees that if your first group of technicians doesn't respond, someone higher in the chain of command will know about it. If a page is sent to a technician, and the technician doesn't acknowledge the alarm within a user-specified time, a backup technician will automatically be paged. If neither technician responds, the technical supervisor will be paged. With T/MonXM, you never have to worry that alarms are piling up unnoticed.

Problem Explanation

T/MonXM's customizable display presents network alarms in plain English, in terms your staff will immediately understand and take action on. Every alarm has a clear label that explains exactly what has happened. You can define text messages for each of your alarms that explain the alarm further or even list specific instructions for what corrective action should be taken. Even if your staff does not have specialized training, everyone knows what to do in case of an alarm.

Problem Resolution

Knowing that a problem exists is half the battle; correcting the problem is the other half. T/MonXM gives you the tools to correct problems right from your NOC, without expensive windshield time. Control relays are accessed directly from the alarm display, and are clearly labeled in plain English, so your staff can always respond quickly and accurately to problems as they occur.

T/MonXM will even correct problems with no human action at all. Using T/MonXM's derived control feature, you can create formulas for automating complex, intelligent corrective responses to combinations of alarm inputs. Derived controls can correct failures before any human operator even knows something is wrong, giving you a tireless first line of defense against network failures.

Problem Quantification

Your network's alarm history is a valuable resource. It's a complete record of the threats your network is facing. Analysis of this data can help you pinpoint persistent trouble spots and prevent future problems. T/MonXM records all system events, including alarms, control operations, alarm acknowledgements, internal alarms, and user activity. History reports can be generated for points, sites, and alarm windows in a variety of formats, including delimited text that can be imported to a database or spreadsheet for graphing and analysis.

Learn more about T/MonXM

These are just some of the features that have made T/MonXM the industry standard for alarm management in telecommunications, utilities, cellular communications, and transportation. If you 're current alarm system is just pointing fingers without giving you solutions, it's time to move up to T/MonXM. For more information, contact your DPS Telecom Applications Engineer today.

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