"DPS Aims To Take Quality To The Next Level With ISO Certification..."

Taking Quality to a Higher Level...

Do your vendors have their best practices nailed down to ensure you get quality products and services every time? Do they have an organized system in place to keep records of all their processes in order to achieve continuous improvement? Imagine if your vendors had an internationally-recognized seal of approval that proved their commitment to serving your needs.

DPS Telecom has set the goal of ISO 9000 certification from the International Organization of Standardization. With the whole company involved in the certification process, every key process at DPS is documented and analyzed, in order to achieve continuous improvement. "Our transition to ISO has been pretty smooth, because we already had extensive quality procedures in place," said Rosa Maravilla, Human Resources Manager at DPS. Another branch of this continuous improvement is to implement client satisfaction surveys. The goal for DPS is to gauge client feedback directly from the source, and use that information to provide even better service. If you're a DPS client, keep an eye out for your survey.

Along with enhanced quality management, DPS is also proud to announce a new system for tracking product serial numbers. The system will help DPS track and correct any problems, especially for those that enjoy the benefits of DPS maintenance agreements. "We're planning to attain our ISO 9000 certification by the end of the year," said Marshall DenHartog, DPS Executive Vice President. "We're excited that we'll be able to achieve certification while maintaining our agility and flexibility for our clients."

ISO 9000 Standards At DPS Are Ensuring You Quality Every Time By:

• Creating procedures that cover all key processes in the company
• Monitoring those processes to make sure they are effective
• Keeping full records
• Checking output for defects and taking corrective action when necessary
• Regularly reviewing the quality management system for effectiveness
• Facilitating continuous improvement

Call DPS Telecom today at 1-800-693-0351 to learn more about our commitment to total customer satisfaction. Keep an eye on your inbox for your customer satisfaction survey. Tell us what you think!