The Protocol - Jan/Feb 2000

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Praise from our Partners

Dear Eric,

I just wanted to let you know how pleased we are with the solution you provided to BAGNI for the collection and reporting of discrete and environmental alarms. I appreciate the quick and professional manner in which you approached the task. Other vendors received the same information to respond to and I can say that DPS was the only one to respond with a cost-effective solution. You knew exactly what was needed and presented the KDA-864 SNMP as the product to fill our needs. We were able to use our existing 10-BaseTEthernet to transport alarms to our Network Fault Management system. The KDA is easy to program and configure and was an easy install.

The level of technical support was outstanding. As you know when interfacing with another vendor's products, there is lots of finger pointing when things are not working properly. Your technical support group was very cooperative and worked with the other vendor to solve the compatibility issue that arose during turnup.

B. Herlihy

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